Price

Accelerate your learning curve!  Get up-to-speed on your new soaring software or instrument in an hour or 2 - with help from an expert.

I offer support over the phone on the soaring software topics listed below for $40/hour.  What we cover is up to you.  It includes free web conferencing features as described below.  I bill you for 1 hour at the start of the first session and you use up the time in your account by the minute.  If the first call is only 30 minutes long, you will have credit for 30 minutes for future calls.  1 hour is usually plenty to get most people on the right track.  I will call customers in the USA (I have free long distance).  Customers outside the USA will need to call me, or use the free Skype option described below.  After you place the order, please call to schedule a time for the training.  The best time for me is usually between 9 AM and 5 PM, or between 8:30 PM and 11 PM U.S. Central Time, Monday through Friday, but other times can be arranged. 

Customer Feedback

"Thank you, Paul, for your marvelous support.  Not only is your website a fabulous source of information for glider pilots, but you've been unfailingly responsive to my hardware and software needs.  Last but not least, I've gotten much more out of my equipment as a result of our remote-tutoring sessions by cell phone and computer hook-up.  Thanks again!"

Mitch Polinsky
DG-400 "SUN"

Paul,

"Now that the soaring season is over, I wanted to thank you for another wonderful year of support from you in connection with my soaring activities.  It's been wonderful knowing that you are there to help with technical problems, and I love the opportunity to have remote tutoring sessions with you.  Thanks again, very much."

Mitch Polinsky (currently in 2nd place in the USA FAI-OLC Contest, 11th in the worldwide contest)
DG-400 "SUN"

Skype
If you want to call me for free you can reach me using Skype.  It is a free internet phone service that requires only a high-speed internet connection and a microphone and speaker for your computer.  It is the best option for customers with high-speed internet connections-  anywhere in the world You can download it free here: http://www.skype.com.

Web Conferencing - Included - Free of Charge
Adobe Acrobat Connect is a fantastic web conferencing service to which I subscribe.  The standard hourly training fee includes the use of this service - it is free for the customer.  I have been using it a lot lately for one-on-one support sessions.  With the customer's permission I setup the system so I can see that they are doing on their PC.  I talk them though a software download or soaring software feature and they learn better because they do the work.  I can also take control of their machine (only with their permission) to do complex tasks more quickly.  This service is amazing.  It is as if I am in the same room with the customer, looking over their shoulder (at the PC screen only - no need to comb your hair or get out of your pajamas).  It also allows me to hold web conferences with up to 15 attendees at a time.  It could be used to do group training in which I walk through software features on my computer and all the attendees can view what I'm doing on their PCs.  There is no need to install software at the customer's end.  When you connect through a web browser a very small utility is installed in a few seconds.  I use this service during nearly every phone support session I do - several times a week.  The service also includes phone conferencing so that we all call a number and be connected together (long distance phone charges apply - or you can use Skype which charges very low per/minute rates for calls to land lines).  To connect to a conference in progress go here: http://connect.acrobat.com/cumulus

Supported Products

• EW microRecorder
• Glide Navigator II
• SeeYou
• SeeYou Mobile
• StrePla
• pocket*StrePla
• Cambridge 302, 302A and 303
• LX Navigation Colibri
• LX7000, LX7007, LX8000

Example Support Topics

• Downloading waypoint or airspace files from the internet to your PC or PDA or flight computer
• Transferring files from your PC to your PDA or vice-versa
• Install soaring software on your PDA and get it ready to fly
• Download flight logs from your flight recorder
• Setup pilot name and glider ID in your flight recorder
• Upload waypoint and airspace files to your GPS flight recorder or flight computer
• Generate waypoint and airspace files for your region
• Upload flight logs to the OLC

$40/hour
(1 hour
Minimum)

Setup Items

• Set backlight to brightest setting and change settings to it does not or dim when the unit is powered with external power
• Set power settings to the unit does not power-off in flight
• Set Calendar and Clock to your time zone
• Enter pilot name, phone and e-mail into the PDA's owner screen - so the unit can be returned to you if lost and found
• On iPAQ 310 units - install the screen rotate driver if "portrait" mode is desired (recommended)
• Install the desired soaring flight software onto the device
• Enter your license key into the soaring flight software
• Enter data for your glider into the soaring flight software (polar data, N#, Contest #)
• Create waypoint, airspace and map files for your favorite soaring site or sites and store them on the device and/or memory card (first 3 sites included, $10/each for additional sites)
• Set font sizes and other settings in the software to good sizes for the particular PDA or PNA type
• On PDAs I use the built-in backup utility or Sprite Backup ($19.95) to backup the PDA settings and files to the SD memory card.
• When you receive the device it is ready to go flying

Supported Products

• Glide Navigator II
• SeeYou Mobile
• pocket*StrePla
• LX Navigation Colibri
• LX7000, LX7007, LX8000

Recommendation - Have me help you setup your PDA or PNA over the phone!
As an alternative to having me setup the PDA or PNA here at my office, I often recommend phone support.  You keep the PDA or PNA with you.  I call you and connect to your computer so I can see your screen.  I then walk you through the software installation and waypoint, airspace and map file generation and general PDA setup.  The advantage is that you don't need to pay to ship the PDA both ways, and there is no waiting for it to ship.  But the biggest advantage is that you learn how to do the PDA setup while we do it together.  That way it serves as both support and training - so you can do it yourself in the future.  It usually takes 1 to 2 hours of phone support to get the PDA setup.  Therefore, it costs about the same as it would to ship the unit to me, have me set it up here and ship it back to you (about $80).

$50
plus
return
shipping

The $30 fee includes the installation of data for one soaring site.  I can create data for other soaring sites for an additional $5/site.  You can select additional soaring sites when adding this item to your shopping cart.

Brands Supported
I should be able to do the firmware upgrade for all brands and types of flight recorders.  I definitely perform upgrades for the products listed below.  If yours in not on the list, ask me before shipping your unit to me.

• ILEC SN10
• LX Colibri, LX4000, LX5000, LX7000, LX7007, LX8000
• Cambridge 302, GPS-NAV, L-NAV, S-NAV

Payment
Please include a check for $30 plus the estimated return shipping cost.  UPS Ground is usually about $20 (with insurance).  If you overpay I will include a refund check in the box with the unit.

IMPORTANT
Please include a note in the box with the information listed below.  I can't send it back to you if I don't have your name and address.  I can't contact you with questions if you don't include your phone number or e-mail address.

• Name
• Address
• e-mail
• Phone Number
• Instrument make and model and Serial Number
• Desired return shipping method (UPS Ground is standard)

Recommendation - Have me help you setup your soaring instrument over the phone!
As an alternative to having me setup the soaring instrument here at my office, I often recommend phone support.  You keep the instrument with you.  I call you and connect to your computer so I can see your screen.  I then walk you through the desired process from here.  The advantage is that you don't need to pay to ship the instrument both ways, and there is no waiting for it to ship.  But the biggest advantage is that you learn how to do the instrument setup while we do it together.  That way it serves as both support and training - so you can do it yourself in the future.  It usually takes 1 to 2 hours of phone support to get the instrument setup.  Therefore, it costs about the same as it would to ship the unit to me, have me set it up here and ship it back to you (about $80).

$30
plus
return
shipping

Send your unit to me and I will calibrate it quickly and accurately. 

My calibration lab meets all the requirements put forward by the SSA for Category 2 Calibration Labs.  You can see details on the SSA web site here: http://www.ssa.org/myhome.asp?mbr=5361749529&show=blog&id=941.  I also follow all the procedures and requirements set forward by the FAI in the Sporting Code Section 3 (Gliding), Annex C, Appendix 8 "Calibration of Barographs" (and Electronic Flight Recorders) which is available here: http://www.fai.org/gliding/sporting_code/sc3c.

Brands Supported
I should be able to calibrate all brands and types of barographs and flight recorders.  I definitely can calibrate and re-seal the brands listed below.

• Replogle Barographs
• EW microRecorder
• LX Colibri, LX7000, LX7007, LX8000
• Cambridge 302, GPS-NAV
• Garrecht Volkslogger

Fast Service
I realize that there are times when calibrations are needed urgently.  1 day service is standard.

Barographs must be calibrated every year and GPS Flight Recorders must be calibrated every 2 years.  Calibration is necessary if you are using the unit as flight evidence for badge or record flights.

Payment
Please include a check for $75 plus the estimated return shipping cost.  UPS Ground is usually about $20 (with insurance).  If you overpay I will include a refund check in the box with the unit.

Shipping Address
The shipping address is on the bottom of every page on this web site.

IMPORTANT
Please include a note in the box with the information listed below.  I can't send it back to you if I don't have your name and address.  I can't contact you with questions if you don't include your phone number or e-mail address.

• Name
• Address
• e-mail
• Phone Number
• Barograph or Flight Recorder Type and Serial Number
• Desired return shipping method (UPS Ground is standard)

Included

• Calibration Table
  
• Calibration Graph
  The included Calibration Graph makes it easy to convert measured altitudes to calibrated altitudes.  Most other calibration labs do not include this graph.
  

$75
plus
return
shipping

Brands Supported
I should be able to re-seal all brands and types of flight recorders.  I definitely can re-seal the brands listed below.  If yours in not on the list, ask me before shipping your unit to me.

• EW microRecorder
• LX Colibri, LX7000, LX7007, LX8000
• Cambridge 302, GPS-NAV

Payment
Please include a check for $30 plus the estimated return shipping cost.  UPS Ground is usually about $20 (with insurance).  If you overpay I will include a refund check in the box with the unit.

IMPORTANT
Please include a note in the box with the information listed below.  I can't send it back to you if I don't have your name and address.  I can't contact you with questions if you don't include your phone number or e-mail address.

• Name
• Address
• e-mail
• Phone Number
• Barograph or Flight Recorder Type and Serial Number
• Desired return shipping method (UPS Ground is standard)

$30
plus
return
shipping

Brands Supported
I should be able to do the battery replacement and re-seal for all brands and types of flight recorders.  I definitely can replace the battery and re-seal the brands listed below.  If yours in not on the list, ask me before shipping your unit to me.

• EW microRecorder
• LX Colibri, LX7000, LX7007, LX8000
• Cambridge 302, GPS-NAV

Payment
Please include a check for $40 plus the estimated return shipping cost.  UPS Ground is usually about $20 (with insurance).  If you overpay I will include a refund check in the box with the unit.

IMPORTANT
Please include a note in the box with the information listed below.  I can't send it back to you if I don't have your name and address.  I can't contact you with questions if you don't include your phone number or e-mail address.

• Name
• Address
• e-mail
• Phone Number
• Barograph or Flight Recorder Type and Serial Number
• Desired return shipping method (UPS Ground is standard)

$40
plus
return
shipping

Note: Some soaring instruments require chip changes for upgrade.  The cost of the upgrade service is the same, but there may be additional costs for the new firmware chip and shipping costs to get it to me.

Brands Supported
I should be able to do the firmware upgrade for all brands and types of flight recorders.  I definitely perform upgrades for the products listed below.  If yours in not on the list, ask me before shipping your unit to me.

• EW microRecorder (firmware upload)
• ILEC SN10 (firmware upload)
• LX Colibri (chip upgrade), LX16 (chip upgrade), LX160 (chip upgrade), LX1600 (chip upgrade),  LX7000 (chip upgrade?), LX7007 (firmware upload), LX8000 (firmware upload)
• Cambridge 302 (firmware upload)

Payment
Please include a check for $30 plus the estimated return shipping cost.  UPS Ground is usually about $20 (with insurance).  If you overpay I will include a refund check in the box with the unit.

IMPORTANT
Please include a note in the box with the information listed below.  I can't send it back to you if I don't have your name and address.  I can't contact you with questions if you don't include your phone number or e-mail address.

• Name
• Address
• e-mail
• Phone Number
• Instrument make and model and Serial Number
• Desired return shipping method (UPS Ground is standard)

Recommendation - Have me help you do the firmware upgrde over the phone!
As an alternative to having me setup the soaring instrument here at my office, I often recommend phone support.  You keep the instrument with you.  I call you and connect to your computer so I can see your screen.  I then walk you through the instrument upgrade from here.  The advantage is that you don't need to pay to ship the instrument both ways, and there is no waiting for it to ship.  But the biggest advantage is that you learn how to do the instrument upgrade while we do it together.  That way it serves as both support and training - so you can do it yourself in the future.  It usually takes 1 hour of phone support ($40) to get the instrument upgraded.  Therefore, it costs much less than it would to ship the unit to me, have me set it up here and ship it back to you (about $80).

$30
plus
return
shipping

Paul E. Remde

8661 Connelly Place
Savage, Minnesota 55378
USA

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Phone: 1-952-445-9033
FAX: 1-952-445-8954